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SHIPPING & RETURNS

Shipping Policy

All orders require a 24 hour processing period to pack from the winery. You will receive a tracking number directly from us once the order is received to our warehouse. Wine shipments are sent out Monday-Thursday to ensure that wine does not sit in a warehouse over the weekend and endure extreme temperatures that could cause freezing or heat damage which could lead to spoilage. Orders accepted Thursday-Sunday will be processed and shipped the next Monday, unless otherwise directed by the customer. We do offer delivery if bought in bulk to local businesses in the Tri-state area. 

 

 

Legal Notice

All alcohol orders must be placed by a person 21 years of age or older. Shipper requires verification of age at the time of delivery. If you or whoever is present fails to produce age verification, it forfeits the right to receive the shipment until identification is produced. The order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer. We recommend use of a business address to facilitate delivery of your purchase. There is no delivery to P.O. Boxes as there is no one available to sign.

Return & Exchange Policy

We take pride in our wine but if there is ever an issue where you are dissatisfied with how the shipment of your products was received. Please email us at info@winecellarimports.com

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